Cancellation Policy

1. Cancellation Before Shipment

You can cancel your order anytime before it has been shipped — this means while the order status is "Pending" or "Processing" (but not yet handed to courier).

How to cancel:

• Login to My Account → Orders
• Click the order you wish to cancel
• Click the "Cancel Order" button
• OR email us at hello@newasnew.in with your order number
• OR call us at +91 79822 35917

Cancellation is free at this stage. There are no charges.

2. Cancellation After Shipment

Once your order has been handed to Delhivery for delivery, it cannot be cancelled directly. However, you have two options:

1. Refuse Delivery: When the delivery agent arrives, simply refuse to accept the package. The agent will return it to us, and we'll process your refund.
2. Wait & Return: Accept the delivery, then initiate a return as per our Returns Policy within 7 days.

3. Refund Timeline

Once your cancellation is approved, refunds are processed as follows:

• Online payments (Razorpay/UPI/Cards): Refunded to original payment source within 5–7 business days
• Partial COD (20% online + 80% on delivery):
  • If cancelled before shipping: Full refund of 20% upfront within 5–7 days
  • If cancelled after delivery: Bank transfer or UPI refund within 5–7 days from date of return acceptance

4. Cancellation by NewAsNew

We reserve the right to cancel orders in the following circumstances:

• Product becomes unavailable or out of stock unexpectedly
• Pricing or product information errors
• Inability to verify customer identity or address
• Suspected fraudulent activity
• Delivery to non-serviceable PIN codes
• Quality control failure during pre-shipment inspection

If we cancel your order, you will receive a 100% refund within 3–5 business days, plus an apology email explaining the reason.

5. Auto-Cancellation of Unpaid Orders

If you place a Partial COD order but do not complete the 20% upfront payment within 24 hours, the order will be automatically cancelled. You can place a fresh order anytime.

6. Modifications to Orders

If you need to modify an order (change quantity, swap items, change address) instead of cancelling, please contact us within 12 hours of placing the order:

• Email: hello@newasnew.in
• Phone/WhatsApp: +91 79822 35917

We'll do our best to accommodate changes if the order has not yet been packed.

7. Refund Methods

Refunds are processed back to the original payment method whenever possible:

• UPI → Same UPI ID
• Card → Same card
• Net Banking → Same bank account
• Partial COD → Refund split appropriately

Bank charges, if any, are borne by NewAsNew. You receive 100% of your paid amount.

8. Disputed Cancellations

If you believe a cancellation was processed incorrectly, please reach out to our Grievance Officer. We resolve all complaints within 15 business days as per IT Rules 2021.

9. Contact for Cancellations

For any cancellation queries:

📧 Email: hello@newasnew.in
📞 Phone: +91 79822 35917 (10 AM – 7 PM, Mon–Sat)
🏢 Address: 104, First Floor, Mansarovar Building, Plaza 90, Nehru Place, South Delhi – 110019