Shipping Policy

1. Delivery Partners

We ship across India through Delhivery, one of India's most trusted logistics partners. All shipments come with real-time tracking, secure packaging, and signed-receipt delivery.

2. Delivery Timeline

After your order is confirmed and 20% upfront payment is received (for Partial COD orders), the timeline is:

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 2–4 business days
• Tier-2 cities: 3–5 business days
• Tier-3 cities & remote areas: 5–7 business days
• North-East, J&K, Andaman & Nicobar: 7–10 business days

Orders placed before 2 PM on business days are dispatched the same day. Orders after 2 PM, on weekends, or holidays ship the next business day.

3. Shipping Charges

• Standard Delivery: FREE — All orders, all PIN codes, no minimum
• Express Delivery: Available for select PIN codes (call us at +91 79822 35917 for express options)

4. Order Tracking

Once your order ships, you will receive:

• An email with your AWB (Air Way Bill) tracking number
• SMS update with the tracking link
• Real-time tracking from our My Account → Orders page

You can also track directly on Delhivery's website using your AWB number.

5. Delivery Verification

For your security, our delivery partner will:

• Verify your identity with a photo ID
• Take a signed Proof of Delivery (POD)
• For high-value orders (above ₹50,000), you may be asked to record an unboxing video

6. Cash on Delivery (Partial COD)

For Partial COD orders, the delivery agent will collect 80% of the order value in cash at the time of delivery. Please keep the exact amount ready. Delhivery agents do not accept UPI/cards on delivery.

7. Failed Delivery

If a delivery attempt fails (no one available, customer unreachable, address issues), Delhivery will:

• Make 2 more delivery attempts on consecutive days
• Contact you on the registered mobile number
• After 3 failed attempts, the package will be returned to us (RTO)

For RTO cases, refund of 20% upfront payment will be initiated minus return logistics charges (₹200 typically).

8. Damaged or Tampered Packages

Important: If your package appears damaged, tampered, or open at delivery:

• Refuse delivery — do not accept the package
• Take photos of the damaged package
• Email hello@newasnew.in within 24 hours with your order number and photos
• We will arrange a replacement or full refund within 5 business days

9. PIN Code Serviceability

We deliver to over 18,000+ PIN codes across India. To check if your PIN code is serviceable, enter it during checkout. If your area is not covered, please contact us — we'll do our best to arrange delivery.

10. Address Changes

You can change your delivery address only if the order has not been shipped yet. To request an address change:

• Login to My Account → Orders
• Email us at hello@newasnew.in with order number and new address
• For shipped orders, we cannot change the address

11. International Shipping

Currently, we ship within India only. We do not offer international shipping at this time.