Short answer: Every device NewAsNew sells — from a Dell Latitude 7490 at ₹22,490 to an Apple iPhone 13 (Grade A Certified) at ₹30,390 — ships with NewAsNew Assured Warranty, a GST invoice and 7-day returns. The warranty covers hardware that fails in normal use: display, keyboard, trackpad, motherboard, RAM, SSD, ports, cooling and wireless. It does not cover drops, liquid damage, self-repair or consumables. The exact cover period for your unit is stated on your invoice. To start a claim, WhatsApp us on +91 79822 35917.

Prices are live as of 29 September 2026 and move with stock — check the linked product page for today’s exact price.

The cover in one line: every unit we sell carries a 6-month NewAsNew Assured Warranty from the date of delivery. On Unboxed items any remaining brand warranty runs alongside it. Your invoice states the exact cover for your unit — if anything on it disagrees with this page, the invoice wins and we will honour it.

What is the NewAsNew Assured Warranty, in plain language?

It is our own warranty — not a brand warranty, not a third-party plan sold on top of your order. It is a commitment from NextG Serve Pvt. Ltd. that if the device we sold you develops a hardware fault in normal use, we take responsibility for it.

That distinction matters here. Plenty of sellers use the word “warranty” to mean “message us and we will see.” Ours has a defined scope and a written record: the cover on your unit is printed on the GST invoice with your order and stated on the product page you bought from.

We deliberately do not publish one blanket duration here. Cover can differ between an Unboxed unit that still carries brand cover and a Grade A Certified unit that runs on ours alone, and quoting one number here and a different one on your invoice is exactly the fine print we built this brand against. Your invoice is the authority. Lost it? WhatsApp your order number and we will resend it.

What does the warranty actually cover?

The principle: faults are covered, accidents are not. If a component stops doing its job during normal use, that is ours. If something happened to the device, it is not.

What NewAsNew Assured Warranty covers and excludes on a HP EliteBook 840 G8 at ₹34,990, 61% off MRP ₹89,999
Component or issue Covered? Why
Display — dead pixels, backlight failure, flicker Yes Panel failure in normal use is a hardware fault
Keyboard, trackpad, hinge mechanism Yes Mechanical failure, not user damage
Motherboard, RAM, SSD Yes Core components; failure is never normal
Speakers, microphone, camera hardware Yes Hardware fault
Ports — USB, USB-C, HDMI, audio jack, charging Yes Hardware fault, if not physically damaged
Cooling — fan noise, fan failure, thermal throttling Yes Hardware fault
Wi-Fi, Bluetooth, cellular modules Yes Hardware fault
Drops, cracks, dents, bent chassis No Accidental damage, not a defect
Liquid damage, including small spills No Corrosion is progressive and not attributable to us
Device opened or repaired elsewhere No We can no longer certify what is inside
Software — OS crashes, malware, app faults No Not hardware; we will still try to help you fix it
Battery, charger, adapter, cables, ear tips No Consumables that wear by design
Scratches that appear during your use No Cosmetic wear
Theft or loss No That is an insurance matter, not a warranty one

One exclusion deserves more than a table row. Battery is a consumable. Every lithium cell degrades with charge cycles, on a new laptop as much as a refurbished one. What we owe you is honesty about its condition at the point of sale, which is why battery health is part of the 50-point quality check and why we wrote what a battery health percentage actually means. What we cannot owe you is a promise that a battery will not age. If it is materially worse than the listing stated, that is a misdescription — a returns matter, under the 7-day window.

How do you claim it?

You start on WhatsApp, and you start with evidence.

Step 1 — message us. WhatsApp +91 79822 35917 with three things: your order number, a one-line description of the fault, and a photo or short video showing it. Ten seconds of a flickering screen or a grinding fan tells us more than three paragraphs, and usually removes a whole round of back-and-forth.

Step 2 — we assess. A human reads it and tells you whether the fault falls inside the covered list above. Borderline cases we flag as borderline rather than quietly denying.

Step 3 — the device comes to us. Nothing gets diagnosed over WhatsApp. We arrange the logistics with you and confirm the details in writing first. Back up your data and sign out of your accounts before the device leaves you.

Step 4 — diagnosis, then repair or replace. Our technicians confirm the fault. A repairable fault gets repaired and re-checked before it ships back. A fault we cannot properly repair gets resolved another way, agreed with you rather than announced.

We do not publish a guaranteed turnaround in days, and it is worth saying why. It depends on the fault, the part and where you are in India. A number printed here that we then miss in Guwahati or Kochi is worse than no number. What we will do is give you a realistic timeline for your case once we have seen the device, and tell you if it slips.

Warranty or return — which one applies to me?

This is the question our WhatsApp actually receives, and people reach for the wrong one often enough to be worth a table.

Your situation Which process Where to read more
Wrong model, wrong specs, or condition worse than listed Returns, within 7 days of delivery Our returns process explained
Arrived dead or faulty out of the box Returns, within 7 days of delivery Our returns process explained
Changed your mind Returns, within 7 days, device as received Our returns process explained
Worked fine, then a hardware fault appeared later Warranty claim This page, plus your invoice
You dropped it or spilled on it Neither — paid repair WhatsApp us for a repair quote

Our warranty applies to both grades, though the interaction with brand cover differs — see the Unboxed versus Grade A framework and refurbished laptop warranty in India.

Which in-stock devices can you buy this on today?

Starting a NewAsNew warranty claim on WhatsApp for a Dell Latitude 5400 Grade A Certified at ₹22,990, 76% off MRP ₹94,999

Every live listing carries it. Four we are asked about most:

All four ship with a GST invoice, and EMI is available — how it actually works is in refurbished laptop EMI in India.

Who should not rely on this warranty?

We would rather lose the sale than have you discover this after paying.

If you need same-day, on-site service, do not buy refurbished from anyone. Our process involves the device physically reaching our facility. If a day without your laptop stops your business, buy new with an on-site support pack from the manufacturer. That is a real product and worth the money for some people.

If you are hard on hardware, buy accident cover instead. No warranty anywhere — ours, Dell’s, Apple’s — covers a drop or a spill. If you work on site or travel rough, what protects you is accidental damage insurance, not a warranty. Budget for it separately.

If you are buying a single critical machine with no backup, buy a spare instead of a longer warranty. A freelancer with one laptop and a client deadline is not protected by any repair process. A second cheap machine — even a ₹22,490 Latitude 7490 in a drawer — is better risk management than any warranty document. And if you plan to keep the device for years, price in a battery: it is a consumable, and extending the life of your laptop covers what actually helps.

What “Excellent” battery health means here: above 80% of original design capacity on a laptop, and above 85% on a smartphone. The thresholds differ because the two age differently — a laptop spends most of its life on mains power, a phone is cycled every day. Anything below that is not listed; there is no lower battery tier. The measured figure for your exact unit is printed on its product page.

Frequently asked questions

How long does the NewAsNew Assured Warranty last?

The cover period for your unit is stated on the product page you buy from and printed on the GST invoice that arrives with your order. We do not quote one blanket duration here, because cover can differ between an Unboxed unit and a Grade A Certified one. Lost your invoice? WhatsApp your order number to +91 79822 35917 and we will resend it.

What does the NewAsNew warranty cover?

Hardware that fails in normal use: display faults including dead pixels and backlight failure, keyboard and trackpad failure, motherboard, RAM and SSD failure, speaker, microphone and camera hardware, port failures, cooling and fan failure, and Wi-Fi, Bluetooth or cellular module failure.

What is not covered by the warranty?

Physical damage such as drops, cracks and dents. Liquid damage, including small spills. Any device opened or repaired outside NewAsNew. Software problems such as OS crashes and malware. Consumables — battery, charger, adapter, cables and ear tips. Cosmetic wear that appears during your use. Theft or loss.

How do I claim the NewAsNew warranty?

WhatsApp +91 79822 35917 with your order number, a one-line description of the fault and a photo or short video of it. We assess whether it is covered, confirm the logistics in writing, then diagnose the device at our facility and repair or otherwise resolve it. Back up your data and sign out of your accounts first.

Is the battery covered under warranty?

No. Battery is a consumable on every device, new or refurbished, because lithium cells degrade with charge cycles. What we do owe you is an accurate description of its condition at the point of sale. If the battery is materially worse than the listing stated, that is a misdescription, handled as a return within the 7-day window rather than a warranty claim.

Is this the same as the brand warranty?

No. NewAsNew Assured Warranty is ours, from NextG Serve Pvt. Ltd. Some Unboxed units may still carry cover from the manufacturer as well; whether yours does, and for how long, is stated on that product page and on your invoice. Never assume brand cover on a refurbished device — check before you buy.

What is the difference between a return and a warranty claim?

A return is for the first 7 days after delivery and covers a wrong, misdescribed, dead-on-arrival or changed-mind product. A warranty claim is for a device that worked, then developed a hardware fault. If you are inside 7 days and something is wrong, use the returns route — it is faster and simpler.

Where to go next

Browse all certified refurbished and unboxed laptops, or read is it safe to buy a refurbished laptop online in India and 7 mistakes people make when buying refurbished gadgets before committing to any seller, including us.

Unsure whether your issue is covered? Ask us on WhatsApp — +91 79822 35917. Send the order number and a photo. You will get a straight yes or no.

Written by the NewAsNew team in New Delhi. We inspect every unit ourselves, write the condition reports ourselves and answer the warranty WhatsApp ourselves — which is why this page describes how the process works rather than promising numbers we cannot guarantee in every pin code. Read our story.