What Happens When You Return a Product to NewAsNew: Our Returns Process Explained

Short answer: Every NewAsNew order has 7-day returns from delivery, including change of mind. If a Dell Latitude 5490 at ₹23,490 arrives with the wrong specs, a fault we missed, or a condition worse than the listing described, you return it. Changed your mind? Also fine, with everything you received. Start it on WhatsApp at +91 79822 35917 with your order number and a photo. Faults that appear after day 7 move to NewAsNew Assured Warranty instead.

Prices are live as of 29 September 2026 and move with stock — check the linked product page for today’s exact price.

The cover in one line: every unit we sell carries a 6-month NewAsNew Assured Warranty from the date of delivery. On Unboxed items any remaining brand warranty runs alongside it. Your invoice states the exact cover for your unit — if anything on it disagrees with this page, the invoice wins and we will honour it.

Why does a refurbished seller need a real return policy at all?

Because a refurbished device is a used device, and a used device cannot be described perfectly.

We can run a 50-point quality check, photograph the actual unit and write an honest condition report. We still cannot know whether the keyboard feels right to you, whether that faint mark on the lid bothers you, or whether the battery lasts as long as your day needs. The return policy closes that gap. It converts “trust us” into “try it”.

So the policy is deliberately plain: 7 days from delivery, including change of mind. No restocking fee for a properly returned unit. No requirement that you prove a fault before you are allowed to be dissatisfied.

What qualifies for a return?

Note the distinction between rows one to four and row five. A return because we got something wrong is our problem to fix. A change-of-mind return is a courtesy, and it depends on the device coming back in the state it left us — which is why the “keep the box for a week” advice below is not a formality.

How do you actually start a return?

Step 1 — WhatsApp us. Message +91 79822 35917 with your order number, one line on what is wrong, and a photo or short video. Photographs do most of the work: a picture of a scratch under normal light settles a condition dispute in one message.

Step 2 — we confirm the route. We tell you whether this is a return, a warranty matter or a paid repair, and why. If it is our error, we say so plainly.

Step 3 — the device travels back. We arrange the logistics with you and confirm the arrangement in writing before anything moves. Pack it in the original box if you still have it. First: back up your data, sign out of every account including Find My iPhone or Microsoft, and remove any SIM or memory card. A device still locked to your account cannot be inspected, which delays your own refund.

Step 4 — inspection. We check the device against your description and against what we shipped. This is not a hunt for reasons to refuse you — we have to know what came back before we can resell it honestly to someone else.

Step 5 — resolution. Refund, replacement or exchange, as agreed with you.

How long does a refund take, honestly?

We are not going to print a table of “UPI in 2 days, card in 5 days”, and it is worth saying why, because most sites do.

A refund has two halves. Ours is inspection, then initiating the refund — we control that, and we will give you a realistic date for your order once the device is back with us. The second half is your bank, card network or EMI lender, which we do not control at all. Card refunds in India routinely sit with the issuer after the merchant has released them. If we publish a number your bank then misses, you will reasonably feel misled by us over something that was never ours.

So ask us on WhatsApp with your order number and we will tell you where your refund actually is, including the reference to quote to your bank. If you paid by EMI, say so in your first message — reversals follow the lender’s process. Background: refurbished laptop EMI in India.

What should you check on day one?

The single biggest reason a good return goes badly is that the buyer opened the box on day six. Do this within a day of delivery, not a week:

• Model and specs. Confirm the processor, RAM and SSD match the listing. On Windows, press the Windows key and type “System Information”. On a Mac, hold Option and open the Apple menu.
• Battery health. Takes under a minute — the method is in how to check laptop battery health in 60 seconds.
• Every port. Plug something into each USB, USB-C, HDMI and audio jack. Ports are the most common thing buyers discover late.
• Screen on white and black. Open a blank white document and a black image full-screen. Dead pixels and backlight bleed only show that way.
• Every key, and the trackpad. Type a full pangram. Test right-click and two-finger scroll.
• Wi-Fi, Bluetooth, camera, speakers, microphone. One video call covers all five.
• Keep the box and accessories until you are past day seven.

For phones, add an IMEI check on the government’s CEIR portal — the full sequence is in how to check if a refurbished phone is genuine.

What happens after day 7?

A hardware fault that appears once the return window has closed moves to NewAsNew Assured Warranty, which has its own page setting out what is covered and how to claim. Damage you caused is neither a return nor a warranty matter — WhatsApp us for a paid repair quote. And a battery slowly losing capacity is a consumable wearing normally, not a fault; see battery health explained.

Who should not buy from us at all?

A 7-day return window is genuinely good, and it is still not right for everyone.

If you cannot test the device within 7 days of delivery, wait to order. If the laptop is a Diwali gift being opened three weeks from now, or you are travelling when it lands, the window will expire before anyone has switched it on. Order it closer to the date, or ask us to hold — we would rather delay a dispatch than watch your protection quietly lapse.

If a returns process is itself unacceptable to you, buy new from a large marketplace. Some people want a no-questions doorstep replacement within hours. We are a small New Delhi operation; our returns are careful and human, not instant. That is a real trade-off, and if it is not for you, we would rather say so here than argue about it later.

If you already suspect a device is wrong for you, do not buy it as a test. A return is protection against our error, not a free trial scheme. Unsure between two machines? Message us with your actual workload and we will tell you which one — or that neither is enough and you should spend more.

If you need certainty about cosmetic condition, ask for photos of the exact unit first. Grade A Certified means restored and functional, not flawless, and marks are normal at these prices. We will send real photos of the specific unit before you pay — preventing a return beats processing one.

What “Excellent” battery health means here: above 80% of original design capacity on a laptop, and above 85% on a smartphone. The thresholds differ because the two age differently — a laptop spends most of its life on mains power, a phone is cycled every day. Anything below that is not listed; there is no lower battery tier. The measured figure for your exact unit is printed on its product page.

Frequently asked questions

What qualifies for a return at NewAsNew?

Within 7 days of delivery: a product that is a different model or spec than ordered, a fault the listing did not mention, a device that stopped working, a condition visibly worse than the grade stated, or simply a change of mind. Change-of-mind returns need the device and everything that came with it, in the state you received it.

What does not qualify for a return?

Damage that happened after delivery, such as a drop or a spill. Requests made after day 7, which go to the warranty route if they are a hardware fault. Change-of-mind returns missing accessories or packaging. Items the listing explicitly sold as-is with the faults disclosed in the description.

How do I start a return with NewAsNew?

WhatsApp +91 79822 35917 with your order number, one line describing the problem, and a photo or short video of it. We confirm whether it is a return, a warranty claim or a paid repair, then arrange the logistics with you and confirm the arrangement in writing before anything is collected.

How long do refunds take?

Two parts. Ours — inspection and initiating the refund — we will give you a realistic date for once the device is back with us. The second part is your bank, card network or EMI lender, which we do not control. Rather than publish a timeline we cannot guarantee, message us with your order number and we will tell you exactly where your refund is and the reference to quote to your bank.

Can I return a product just because I changed my mind?

Yes, within 7 days of delivery, provided the device comes back with everything it arrived with and in the condition you received it. This is why we tell people to keep the box for the first week.

Is there a restocking fee?

No fee for a properly returned unit within the window. If a device comes back damaged or incomplete, we discuss it with you directly before anything is deducted — you will never find out from a bank statement.

What should I check on the day my order arrives?

Model and specs against the listing, battery health, every port, the screen on a full white and a full black image, every key and the trackpad, then Wi-Fi, Bluetooth, camera, speakers and microphone in one video call. For phones, verify the IMEI on the government CEIR portal. Keep the box until day seven has passed.

What happens to my device after I return it?

It goes back through the quality check. If it genuinely qualifies for resale it is re-listed at its honest grade with its condition described. If it does not qualify, it is not sold — not every product deserves to be sold, including our own returns.

Where to go next

Three things people commonly return to us for, all in stock today and all covered by this policy:

• Dell Latitude 5490, Core i5 8th Gen, Grade A Certified — ₹23,490 (MRP ₹84,700, 72% off)
• HP EliteBook 840 G8, Core i5 11th Gen, Grade A Certified — ₹34,990 (MRP ₹89,999, 61% off)
• Apple iPhone 12, Grade A Certified — ₹21,990 (MRP ₹74,900, 71% off)
• Sony WH-CH720N ANC headphones, Unboxed — ₹5,890 (MRP ₹14,990, 61% off)

Or browse all certified refurbished and unboxed laptops. If you are still weighing up the risk of buying refurbished online at all, read is it safe to buy a refurbished laptop online in India and 7 mistakes people make when buying refurbished gadgets.

Need to start a return now? WhatsApp +91 79822 35917 with your order number and a photo.

Written by the NewAsNew team in New Delhi. Returns come back to the same people who inspected and listed the device in the first place — which is why this page describes what we control and says plainly where the bank takes over. Read our story.